FAQ
Frequently asked questions about MyPlasm PRO, its capabilities, compatibility and use.
General & Purchasing
1.1 What do I get with MyPlasm PRO?
You receive a complete system including a 6-axis CNC controller, an advanced built-in Plasma Torch Height Controller (THC), control software, CAD and CAM modules.
Technical support is also included.
1.2 Does MyPlasm PRO require a subscription?
No. MyPlasm PRO does not require a subscription.
You pay once and receive a software license that you can use without any time limit.
The license covers all three programs: Control App, CAD and CAM.
1.3 How is MyPlasm PRO different from the previous MyPlasm CNC system?
MyPlasm PRO is a more advanced and flexible CNC control platform.
Compared with the previous system, it offers a more powerful controller, Ethernet communication, 6 independent axes, more inputs and outputs, and the ability to customize the software to individual needs, including both its appearance and functionality.
1.4 Can I replace my MyPlasm CNC (PROMA) controller with MyPlasm PRO?
Yes. Migrating an existing machine to MyPlasm PRO is relatively straightforward. Existing motor drives and sensors can remain unchanged, as MyPlasm PRO uses the same signal levels and standards.
The main hardware modification is to replace the controller connectors with the connectors included with the MyPlasm PRO kit.
1.5 Can I reuse my existing motor drives, sensors and plasma source?
Yes. There is no need to replace your existing components.
If your plasma source does not have a built-in voltage divider, an additional voltage divider must be installed. MyPlasm PRO cannot be connected directly to the high voltage output of a plasma source.
1.6 Does upgrading from BASIC to PRO require replacing the controller?
No. The controller was designed as PRO hardware from the beginning. The transition to the full PRO version is based on software development.
Software updates to the PRO version are provided free of charge.
Connectivity & System Requirements
2.1 Does MyPlasm PRO require an Internet connection?
No. An Internet connection is not required for normal operation.
An Internet connection is only required when using automatic software updates.
2.2 Which operating systems are supported?
MyPlasm PRO supports Windows 10, Windows 11.
2.3 Does MyPlasm PRO support Linux?
Linux is not currently supported.
Linux support is planned for a future version of MyPlasm PRO.
2.4 Do I need networking knowledge to configure the Ethernet connection?
No. MyPlasm PRO automatically configures all required network settings, so no networking knowledge is required.
Advanced users can also manually configure additional network settings if needed.
2.5 Can I connect the computer directly to the controller, or use a switch or router?
Both options are supported. You can connect the controller directly to the computer, or connect it to an existing Ethernet network using a switch or router.
A direct Ethernet connection between the computer and controller is the recommended configuration.
2.6 Can I connect the computer to the controller via Wi-Fi?
Yes. A Wi-Fi connection is possible via WiFi Router, but a wired Ethernet connection is recommended for better stability and greater resistance to interference.
Strongly advise against using Wi-Fi for industrial applications.
Software, Updates & Configuration
3.1 Where can I download the latest version of MyPlasm PRO?
Everything you need is available for download here:
3.2 Where can I see what has changed in the latest version?
You can find the release notes here:
3.3 Does a software update automatically update the controller firmware?
Yes. If the software detects that the controller firmware is not compatible with the installed software version, you will be informed that a firmware update is required.
The update can be performed with a single click using the Auto-Update button.
3.4 Should I back up my machine configuration before updating?
Yes. The machine configuration (machine profile) must be transferred manually from the previous software version.
We recommend saving a backup of your machine configuration before installing a new software version.
3.5 Can I transfer my machine configuration to another computer?
Yes. You can easily transfer your machine configuration profile to another computer.
3.6 Can I add custom functions that are not available in the software?
Yes. You can add custom buttons that perform non-standard functions, including sending commands to the controller.
In the CAM software, new functions can be introduced by modifying an existing post-processor or creating a new one.
CAD, CAM & G-code
4.1 What G-code and M-code commands are supported?
The list of supported G-code and M-code commands is available here. The list is continuously expanded.
4.2 Can MyPlasm PRO run standard G-code files generated by other CAM software?
Yes. The controller supports standard ISO G-code and can work with G-code generated by external CAM software, provided that the commands used are supported by MyPlasm PRO.
See the supported codes list in section 4.1.
4.3 Which axes are currently supported? Does the system support rotary axes?
The controller already supports XYZ linear axes and AB rotary axes.
Rotary-axis functionality is currently being extended in the CAD and CAM modules. Full rotary-axis support in the MyPlasm PRO CAD and CAM modules will be available soon.
The controller can already be used with external rotary-axis CAM software.
4.4 Can I use or create my own CAM post-processor?
Yes. You can modify an existing post-processor or create your own to meet your specific requirements.
4.5 Can I customize the user interface for my machine?
Yes. You can customize the user interface by changing colors, removing or adding buttons, changing their shape, and using custom graphics. All what you need is a free version of QTDesigner 6 Application.
Installation & Machine Compatibility
5.1 Can I use my existing sensors and limit switches with MyPlasm PRO?
Yes. Existing sensors and limit switches can be used with MyPlasm PRO.
5.2 Do I need to replace my existing wiring or motor cables when installing MyPlasm PRO?
No. Existing wiring and motor cables normally do not need to be replaced. Minor wiring modifications may occasionally be required, depending on the machine configuration.
The controller connectors need to be replaced with the connectors supplied with the MyPlasm PRO kit.
5.3 Do I need specialist technical knowledge to install and configure MyPlasm PRO?
No specialist knowledge is required. Basic technical knowledge is sufficient for installation and configuration.
5.4 Do you provide support during installation and machine setup?
Yes. We provide individual technical support to our customers during installation and machine setup.
Detailed instructions and step-by-step video guides are also provided to help you complete the installation and configuration.
5.5 What signal standard is used for motor control?
MyPlasm PRO uses standard STEP/DIR signals with TTL 0–5 V logic levels for motor control.
5.6 Does MyPlasm PRO support EtherCAT?
No. MyPlasm PRO does not support EtherCAT communication.
5.7 Does MyPlasm PRO support NPN and PNP sensors?
Yes. NPN sensors, both normally open (NPN NO) and normally closed (NPN NC), can be connected directly to the controller.
PNP sensors are also supported, but require an additional load resistor. See the installation documentation for details.
Plasma Source, THC & Material Detection
6.1 Does MyPlasm PRO have a built-in THC?
Yes. MyPlasm PRO has a built-in low-voltage Plasma Torch Height Controller (THC).
The plasma source must provide a low-voltage ARC output using a built-in voltage divider. The controller cannot be connected directly to the raw, undivided plasma voltage.
6.2 Which plasma sources are compatible with MyPlasm PRO?
MyPlasm PRO is compatible with plasma sources of different types and manufacturers.
If the plasma source does not have a built-in voltage divider, an external voltage divider must be installed. MyPlasm PRO cannot operate with high, undivided raw plasma voltage.
6.3 Do I need to purchase anything else besides MyPlasm PRO?
It depends on your plasma source and the material detection method you use.
If you do not use a material detection system, or use a floating head, and your plasma source has a CNC (CPC) port with a built-in voltage divider, you do not need to purchase anything else. Everything required is included with MyPlasm PRO.
If your plasma source does not provide a dedicated low-voltage THC output (maximum 20 V DC), you will need an external voltage divider.
If you want to use an Ohmic touch sensor for material detection instead of, or together with, a floating head, you will need an additional Ohmic touch sensor.
Development & Roadmap
7.1 What stage of development is MyPlasm PRO currently at?
MyPlasm PRO is currently approximately 70% complete.
The controller is fully operational, stable and ready for use. The Control App is also stable and already provides many advanced functions, including the ability to start machining from any selected point.
The CAD module is already highly developed and includes text, spline and ellipse tools, as well as DXF export.
The CAM module includes material and tool parameter libraries, basic functions for sheet-metal cutting, and tools supporting sheet layout and part placement.
The remaining development mainly focuses on advanced CAD and CAM functions, including DXF import, shape generators and layer support in CAD, as well as advanced cutting strategies such as micro-joints, common-line cutting and corner loops.
Rotary-axis support is also being further developed in the CAM module and Control App.
7.2 When will the full version of MyPlasm PRO be released?
The current estimated target for the full release of MyPlasm PRO is the second quarter of 2027.
This is an estimated timeframe and may change depending on the development and testing process.
7.3 Where can I see the MyPlasm PRO development roadmap?
You can view the current MyPlasm PRO development roadmap here:
7.4 Where can I find the latest MyPlasm PRO documentation and instructions?
Due to the rapid development of the MyPlasm PRO project, documentation and instructions are continuously being created, updated and improved.
As new features are introduced and existing functions are changed, the documentation may also be updated frequently.
The final documentation will be available after the full MyPlasm PRO release.
The most up-to-date documentation and instructions are available here:
Licensing & Updates
8.1 Are future software updates free?
Yes. Software updates are completely free.
There are no limits on the number of G-code lines processed and no time limit on using the software.
8.2 Can I install MyPlasm PRO on more than one computer?
Yes. You can install MyPlasm PRO on multiple computers and move your software setup between computers without limitations.
8.3 Can I use MyPlasm PRO software with other controllers or machines?
Yes. You can use the MyPlasm PRO software to prepare control programs and G-code for other machines and controllers.
Troubleshooting & Help
9.1 Where can I find troubleshooting information?
If you experience a problem with MyPlasm PRO, please visit our Troubleshooting & Help section.
It contains common problems, their most likely causes, and recommended solutions.
If the suggested solution does not resolve the problem, you can contact our technical support team.
9.2 Help & Contact
We always do our best to help. If you cannot find the answer to your question in the FAQ, documentation or Troubleshooting & Help section, please contact us directly.
We are available to help with questions, unusual situations and issues that are not covered in the available documentation.